Coronavirus Policy 2020

Updated 15th October 2020

This policy outlines some of the key measures I have taken to reduce the risk of spreading coronavirus (COVID-19). Please note the content may be subject to change.

Throughout the pandemic, I will be following guidelines issued by the government, NHS, other relevant authorities and my professional association, the Federation of Holistic Therapists, regarding safe and hygienic practice and the use of any personal protective equipment (PPE).

I have carried out a full risk assessment, in line with guidance from the Health and Safety Executive (HSE), in order to:

  • identify what work activity or situations might cause transmission of the virus;
  • think about who could be at risk;
  • decide how likely it is that someone could be exposed; and to
  • act to remove the activity or situation, or if this isn’t possible, control the risk.

Prior to seeing any of my clients, I will be:

  • monitoring my own health and deferring treatments if I have COVID-19 or symptoms of COVID-19.
  • contacting my clients 24 hours in advance and deferring any treatments if: they have COVID-19 or symptoms of COVID-19; are clinically extremely vulnerable and shielding; anyone in their household has COVID-19 or symptoms of COVID-19; they have been in close contact with someone who has symptoms of COVID-19 in the past 14 days; they have been contacted by the NHS Test and Trace Service and told to self-isolate.
  • asking my clients to call and cancel and defer treatment on the morning of their appointment if they have a temperature or other symptoms of COVID-19.

I have introduced enhanced cleaning and hygiene measures between clients, which includes washing and disinfecting any non-porous surfaces and therapy equipment, such as chairs and couches, and replacing any porous or single-use items, such as blankets and couch covers. Strict personal hygiene measures will also be adhered to, including regular handwashing/ sanitising.

Please note that I cannot use an electric blanket on the couch at present. The room will be warm but if you get particularly cold during treatments please bring your own, clean thick blanket in a bag to use over the blankets provided.

It may be necessary for me to adapt or restrict certain treatments, in order to reduce the risk of spreading COVID-19 and/or protect my clients’ health and safety. Full body treatments and Indian Head treatments will no longer include a face massage. Where possible, upper body treatments will be provided facing away, side lying or prone (face down).

Treatments will be limited to an hour or less.

Please note that while many treatments involve close contact, I will be observing social distancing measures wherever possible. This might include, for example, maintaining an appropriate distance during the consultation process, and when arriving and leaving for an appointment.

I will be wearing a face shield when you arrive and will also wear a face mask during treatments.

In England, please wear a face covering into the clinic. After doing a full risk assessment, I do not require you to wear this covering during your treatment.

In Wales, you are not required to wear a face covering to your treatment.

If you feel more comfortable wearing a face covering for your treatment, then of course, please do.

I recognise that there may be a continuing level of anxiety about face to face contact which involves physical therapy. Please let me know if there is anything else I can do, or put in place, which might help alleviate some of that anxiety.

Please bring your own bottle of water as glasses will no longer be provided. There will be soap, paper hand towels and hand sanitiser available. The room will be well aerated between clients.

It will no longer be possible for children that are not receiving a treatment to attend your appointment with you.

Please arrive on time for your treatment and not early to avoid using the waiting room. Try to use the toilet at home before arriving although I realise this is not always possible if coming from work etc!

Please cancel your appointment if you have any symptoms of cough, fever, shortness of breath, recent loss of smell or taste, extreme fatigue, chills, headache, sore throat, a skin rash or have been in contact with anyone who has the above symptoms. There will be no cancellation fees for cancellations made due to COVID-19 related symptoms but as always, please do try to give me as much notice as is possible so that someone else may take the appointment.

When booking an appointment at Enrich you will automatically be added to the Test, Trace and Protect service. In the unlikely event that they contact me, I would be asked to provide your name, telephone number and date you visited. Please let me know before, or on arrival of your appointment if you would like to opt out of this scheme.

Thank you for reading,

Nyree Richardson

Useful sites:

Federation of Holistic Therapists

English government guidelines

Welsh government guidelines: